Help
Returns & refunds.
What you can return, how to do it, and how refunds work.
Questions?
A person replies.
WhatsApp or call us. We answer in plain English.
+971 56 872 8050
+971 58 106 9107
naderik1@gmail.com
What you can return
You can return products that are unopened, unused and in their original packaging within 7 days of delivery.
What we cannot accept
For hygiene and safety reasons we cannot accept skincare that has been opened or used, sheet masks or patches taken out of their pouch, or orthodontic products whose packaging has been opened.
How to return
Message us on WhatsApp (+971 56 872 8050) or email naderik1@gmail.com with your order number, the product and the reason. We will confirm the return and arrange the collection or drop-off.
Damaged or wrong items
If an item arrives damaged, faulty or is not what you ordered, contact us as soon as possible with your order number and a photo. We will replace it or refund it.
Refunds
Once we receive and check the returned item, we refund the price of the product. We will confirm how and when the refund is paid when we approve your return.
Delivery fees
The original delivery fee is refunded only if the item was damaged, faulty or wrong.
